Labor management challenges in the public service industry
The Government Accountability Office has reported a skills gaps in key areas like cybersecurity, acquisitions, and STEM; the “retirement wave” is only compounding the problem. Recruiting new talent is faced with a myriad of obstacles, including budget restraints, competition from the private sector, and a resistance to change outdated processes that alienates the younger workforce. Employee retention is also suffering, with attrition rates growing each year.
Agencies are dealing with the consequences of being unable to properly staff each department. An excessive reliance on overtime has led to cost overruns and overworked employees, while assigning unqualified employees to fill posts has led to fines and poorly completed jobs.
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