Qualification Management

Why Your Complex Scheduling Environment Needs Qualification Management

Industrial Worker Checking His Phone

At first glance, a Qualification Management System (QMS) has pretty straight-forward capabilities: it manages your employees’ qualifications. But a QMS can be leveraged as much more than just a record-keeping software.

Due to strict regulations and complex procedures, there is a great opportunity for 24×7 environments like manufacturing and transportation to leverage a QMS—and it all begins with how employees’ skills and certifications can be utilized during the scheduling process.

Here are the top three benefits.

1. Maximize Your Employees

Are you assigning employees to positions where they are best fit, or do you find yourself scrambling to get just about anyone on the line so production isn’t halted?

Your employees work best when their unique skillsets are leveraged. Having the certifications of your employees already attributed to them during the scheduling phase makes this easier to achieve. Of course, schedulers already know this. But how many schedulers can say that qualification mapping happens in just a few minutes?

Without the right qualification management system, this is what your schedulers go through to match employee certifications with scheduling needs: Every week, they go to HR and request employee records; these records are usually on paper and may be completely out-of-date. While creating the week’s shift roster, the scheduler needs to sift through piles of paper containing the certifications and past hours worked for each employee to find the most optimal employees that are available. This plug-and-play approach can take hours… and that’s before someone calls in sick or complains that they had already been approved for a vacation that week.

Now, how does creating a week-long schedule look with a QMS?

For starters, schedulers can ensure that they assign the most qualified workers to each position at the click of a button. They can search and identify the most optimal employees for the shift based on specific skills certification; they can also receive automatic renewal notifications based on expirations or date last worked so they never assign an unqualified person to a position. Much more streamlined than the previous scenario, right?

2. Keep a Centralized System of Record

Eliminate the need for scattered systems and paper-based processes by having leave request, scheduling, and qualification information for each employee all in one place. With everything in the cloud, valuable employee information won’t get misplaced (or thrown away).

Paper has a plethora of issues. For one, it creates messy piles, allowing for random sheets to get lost; to add to the confusion, paper doesn’t allow you to run audit logs or show a dynamic report, so you always have to rely on a static document with messy edits and scribbles. For another, records updated on paper means that an unlucky someone has to go through the pile and create a master list. Think of all the human error risk, from accidentally writing down the wrong number to dealing with ineligible penmanship.

Let’s say your facility is a bit more advanced and you store information digitally. There are still access issues (passwords, firewalls, etc.) that bars everyone from having visibility. And even if all the right people have access to the information, the digital list needs to be pulled and viewed on another screen—or a printed-out piece of paper—so that the scheduler can compare that list with the roster.

Having your employee qualification data centralized in the cloud is not just tables takes for internal audits, but also for keeping compliant with your complex union, federal, state, and fatigue rules. Speaking of…

3. Remain Compliant—Consistently

All these complex rules can be so hard to manage when dealing with paper, spreadsheets, and other outdated processes.

Do you have a system of record for something as specific as validity periods on qualifications? If you don’t have a QMS integration, the answer is ‘no’. And in today’s increasingly complex regulatory environment, not having ways to easily audit an employee’s every keystroke and movement is going to expose your organization to risk.

Let’s use food processing as an example. This industry is now more than ever holding facilities accountable for better skills auditing, and all large facilities need to have their food safety documentation written (and easily accessible) by July. Such compulsory FDA measures enhance the need to upgrade workforce management technologies to keep your information centralized—especially qualification tracking.

Avoid costly compliance penalties and employee downtime by ensuring that employees remain certified and eligible for work.

Unlock Workforce Efficiency with Indeavor

To reach your business goals, you need to have the right person, in the right place, at the right time. Our easily-integrated QMS automatically assigns employees based on a skills matrix while automatically generating your schedule.

Click here to request a demo.

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